:: Dungeon Siege Readme-s ::

(* I'm not sure if I'm allowed to 'publish' this readme, if you have any objection please email me *)

Dungeon Siege Readme File

March 2002

© Gas Powered Games, 2002. All rights reserved.

© Microsoft, 2002. All rights reserved.

 

Welcome to Dungeon Siege!

Thank you for purchasing Dungeon Siege from Gas Powered Games and Microsoft. This Readme file contains the most recent information concerning the game. It also includes late-breaking information not contained in the manual.

 

Contents

A.   Setup Issues

B.   Manual Additions and Revisions

C.   Game Performance Issues

D.   Gameplay and Multiplayer Issues

E.      Configuration Issues

F.   3-D Card Issues

G.   3-D Card Drivers and Manufacturers

H.      Connectivity Issues

I.    Microsoft Product Support Services

A. Setup Issues

Known issues regarding the installation of the game are listed in this section.

 

Dungeon Siege Setup Reports Pentium III-M 1GHz and K6-2 350 Through K6-3 550 Processors as Below Minimum Configuration

During Setup, if your computer’s processor is above 333MHz and you receive the message “Dungeon Siege requires a 333MHz or higher processor. Setup has not detected the required minimum processor, but will continue”, click OK to continue. Setup does not detect Speed Step technology (which allows your processor to run at lower power when the processing load is low) but Dungeon Siege will perform normally after installation.

Game Fails to Run after Restarting an Incomplete Setup

If you interrupt Setup while it is installing files, then return to the Setup menu and rerun Setup again to completion, Dungeon Siege may not start. To resolve this issue, exit Setup completely and rerun Setup from the beginning.

Game Fails to Run after Second Install

If you reinstall on top of a new installation, the executable file may be corrupted and will prevent Dungeon Siege from starting. To resolve this issue, copy your saved game files to a safe location and uninstall Dungeon Siege, restart the computer, and then reinstall Dungeon Siege.

 

Game Available to All Users in Windows XP

Whether or not Install for all users is selected during Setup, all users will have access to the game after Setup. There is no resolution for this issue at the time of the Dungeon Siege release; however, please check http://www.dungeonsiege.com for current game information and the latest updates.

Dungeon Siege Program File is Corrupted by Power Failure during AutoUpdate

If your computer experiences a power failure while you’re installing a ZoneMatch AutoUpdate, that failure may corrupt the Dungeon Siege program file. To resolve this issue, reinstall Dungeon Siege and then reinstall the AutoUpdate file.

Problems Downloading the ZoneMatch AutoUpdate

When downloading the AutoUpdate for ZoneMatch, you may get the message, “There was a problem downloading the AutoUpdate patch.” To resolve this issue, make sure your computer’s hard disk is not full. You can also check for updates to Dungeon Siege at http://www.dungeonsiege.com.

Computer Reboots after ZoneMatch Download with ZoneAlarm

After downloading an update from ZoneMatch on a computer that has ZoneAlarm firewall software running in the background, your computer may restart itself or stop responding. At the time of the Dungeon Siege release there was no resolution for this issue; however, please check http://www.dungeonsiege.com for current game information and the latest updates.

Dungeon Siege Requires at Least 200 MB of Swap File to Run.

Dungeon Siege requires the Windows swap file to run. If the available memory and swap file size is less than 200 MB you may encounter an error message at startup or “low virtual memory” errors during gameplay. To resolve this issue, increase the swap file size or free drive space on the drive that contains the swap file.

 

Microsoft Games SafeDisc for Windows XP

When running a restricted user account with fast user switching under Windows XP, some games will not start correctly. The game requests that the original disk be placed in the drive, even if it is already present. To resolve this issue, download and run the file at http://www.microsoft.com/downloads/release.asp?ReleaseID=35831.

B. Manual Additions and Revisions

The basic mouse click commands in Dungeon Siege are set to left-click by default. Advanced commands are set to right-click by default. However, some commands can be done by either right- or left-clicking. The following table lists these mouse commands.

 

Category

Action

Command

SELECTION

Select a character

Left-click the character in the world or left-click the Character Portrait.

 

Select a group of characters

Left-click the ground and hold, then drag a box around the characters.

 

Add or remove characters from a group

CTRL + left-click the characters in the world or left-click the Character Portraits.

 

Select multiple items

Left-click the ground and hold, then drag a box around the items.

INTERACTION WITH NPCs

Talk with a non-player character (NPC)

Left- or right-click the character in the world.

MOVE ORDERS

Move a character or move characters in formation

Left-click valid ground.

 

Guard a party member

Press G while the pointer is hovering over a friendly character.

FORMATIONS

Display the Formation Indicator

Right-click valid ground and hold.

 

Change formations

Hold the right mouse button down and left-click.

 

Expand or contract formations

Hold the right mouse button and rotate the mouse wheel.

 

Rotate a formation

Hold the right mouse button down and move the mouse left or right.

 

Set a formation or move in formation

Hold the right mouse button down, select any of the formation commands, and then release.

MOVING ITEMS

Open Inventory

Left-click a Character Portrait.

 

Pick up an item and attach it to the pointer

Right-click the item.

 

Walk over, pick up an item, and add it to a character’s Inventory

Left-click the item.

 

Pick up multiple items

With multiple items selected, left-click one of the selected items.

 

Move items in the Inventory

Left-click and drag / Left-click (release).

 

Buy or sell items

Left-click and drag / Left-click (release) / CTRL+Left-click (Quick buy and sell).

 

Equip items in the Inventory

Left-click and drag / Right-click (Quick equip).

 

Drop an item

Left-click and drag / CTRL+Left-click.

COMBAT/SPELLS

Attack (moving normally)

Left-click an enemy.

 

Attack (restricting movement)

Right-click an enemy.

 

Cast an offensive spell

Left-click / Right-click an enemy.

 

Cast a defensive spell

Right-click a friendly character in the world or a friendly Character Portrait.

 

Cast a summoning spell

Right-click valid ground.

MULTIPLAYER ONLY

Guard another player

Left-click a friendly Character Portrait or press G while the pointer is hovering over a friendly character in the world.

 

Cast a beneficial spell on another player

Right-click a friendly character in the world or right-click the Character Portrait.

 

C. Game Performance Issues

Known issues regarding the performance or speed of the game are listed in this section.

Game Slows Down When Many Characters Are Onscreen

If the game seems to slow down when many characters are onscreen, try the following:

1.   Click Game Options.

2.   Click Video.

3.   In the Shadows list, select Simple or Party Complex. Selecting Party Complex means that only party members will cast complex shadows. Selecting All Complex means that all creatures and characters will cast complex shadows, which may slow game performance.

 

“Raise App Priority”

In the Options/Game menu, there is an option called Raise App Priority. Raising the application priority commands Windows to give Dungeon Siege more attention than other applications running on the system. This may smooth out the frame rate if many applications are running in the background, but it can also 'starve' applications of processor time (such as Internet Connection Sharing and some keyboard drivers). If you see any unexpected behavior after enabling this feature, try turning it off.

D. Gameplay and Multiplayer Issues

Known issues about game play, the user interface, and multiplayer are listed in this section.

 

Power Loss While Saving Game Results in Corrupted File

If your computer loses power while you’re saving a game, the save game file may become corrupted.  To restore your game:

1.   Restart Dungeon Siege.

2.   Click Single Player.

3.   Click Load Game.

4.   Delete the most recently saved game.

5.   Load Auto-save or any other saved game.

 

Power Loss While Auto-Saving in Multiplayer Game Results in Corrupted File

Certain actions in the game force the character attributes to be saved (for example, when you trade items between characters). If your computer loses power while saving a multiplayer game, the game file may become corrupted. This can also occur during power-save mode if you have your screen saver selected to power down your computer. To resolve this issue:

1. Exit Dungeon Siege.

2. Navigate to My Documents\Dungeon Siege\Save.

3. Find the file with an extension ".dsparty.bak". This is the back-up to your multiplayer game.

4. Edit the name of the file to remove the ".bak" only.

5. Restart Dungeon Siege.

 

Only Four Players Should Join a Game Hosted via a 56k Modem

Only four players in total should be in a game that is hosted by a computer that connects via a 56k modem (one host and three guests). To start a multiplayer game with more than four players, it is highly recommended that the host connect through a broadband connection (DSL or cable) or a LAN.

 

Users Should Not Unpause a Game While Syncing

During a multiplayer game, if the network delay icon appears on the host’s screen, the client machines are synchronizing data with the host machine. Players should not unpause the game while syncing is in progress.

 

Number of Chat Rooms is Limited

A person may only create one chat room at a time in ZoneMatch.

 

Limitations on Follow Command

You can’t issue the Follow command to a single character in a party. All party members act according to the current Follow command (applies to Single Player only). You can, however, disable Follow mode and issue individual Guard commands to party members.

 

Items Dropped Have Limited Time

Most items dropped in the world expire and disappear after 10 minutes. 

 

Host Should Not Change Display Resolution

If the host changes the display resolution during a multiplayer game, the game must reload all of the textures from the hard drive. The game pauses during this process and does not display any messages. It is possible that the host's computer can take too long to load the textures and that clients will disconnect due to a network time out.

DirectPlay Fails with Auto-Configured IP Addresses in Windows Me, Windows 2000, or Windows XP

DirectPlay will fail to host or join games on a computer that becomes a member of a network using the “Auto-configuration IP Address” feature of Windows Me, Windows 2000, or Windows XP. To resolve this issue, manually configure the IP addresses of the machines on the network. The following Microsoft Knowledge Base articles may help:

 

  • How to Troubleshoot TCP/IP Connectivity with Windows XP (Q314067)

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q314067

 

  • Troubleshooting Home Networking in Windows XP (Q308007)

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q308007

 

  • How to Change the IP Address of a Network Adapter in Windows 2000 (Q308199)

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q308199

 

  • How to Diagnose and Test TCP/IP or NetBIOS Network Connections in Windows 2000 (Q300986)

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q300986

 

General Fatal Error Issues

For Fatal Error issues that are not covered elsewhere in this Readme, please try the following steps:

1.   Create a shortcut to the DungeonSiege.exe file.

2.   Right-click the shortcut and choose Properties.

3.   In the Target field on the Shortcut tab, add the following at the end of the line: verifydata=true.

The entire Target line would then read: "c:\program files\microsoft games\dungeon siege\dungeonsiege.exe" verifydata=true.

If you speak to a Product Support engineer, they may ask you to add one or more of the following commands to the Target field command line.

Command

Result

nosound=true

Turns off all sounds including music.

nointro=true

Disables the Microsoft and GPG logo movies.

fullscreen=false

Forces the application to run in windowed mode.

height=xxxx

Forces the game to run at xxxx resolution height.

width=xxxx

Forces the game to run at xxxx resolution width.

bpp=xx

Forces the game to run in a specific color depth.  16 and 32 are the parameters.

verifydata=true

Instructs Dungeon Siege to verify the integrity of its executable and resource data when it starts up. This will take time to run and will show a dialog box after verification of each file. If the test indicates that a file is corrupted, try reinstalling the game. Note: Turn this option off after using it.

vsync=false

Disables video vsync if it is supported, which can increase the frame rate.

bltonly=true

Forces blt mode instead of flip (to work around nVidia blinking problem with older drivers).

aa_screenshots=true

Uses anti-aliasing when rendering a screen shot (may crash system with older drivers). This feature is off by default.

nospacecheck=true

Skips the free disk space and available memory checks on startup.

simplerender=true

Forces simple rendering mode. This disables multitexturing and is necessary to eliminate rendering problems for some video card/driver combinations.

asynccursor=false

Disables the asynchronous cursor. This will increase the frame rate but will slow mouse response time.

turtle=true

Enables auto-disconnect from a multiplayer session when a machine times out (i.e., is not heard from for a long time). This feature is on by default. Setting turtle=false will turn off auto-disconnection. Changing this option is not recommended.

 

Some Functions Are Not Assigned to Hotkeys

The following functions do not have default hotkeys key assigned to them.  You can assign hotkeys to these functions by clicking the Options button (on the Main menu), choosing the Input tab, and then clicking the Hotkeys button.

·         Cycle Active Spell 1

·         Cycle Active Spell 1

·         Move

·         Close Dialogs

In addition, all of the mouse functions are not labeled as "mouse button 1" or "mouse button 2," even though they are assigned as such.

E. Configuration Issues

Any known hardware and operating system configuration issues (except 3-D card and connectivity issues) are listed in this section. 3-D card and connectivity issues are listed later in this Readme file.

 

Creative SB Live! Sound Card Issues

You may find that you cannot enable EAX even though you have the latest drivers installed. To resolve this issue, uninstall the drivers, install the Liveware! Software from Creative Labs, and then reinstall the latest drivers. You must install the new drivers after you install Liveware!

 

Logitech Mouse Wheel Does Not Allow You to Zoom in Game

You may find that scrolling the mouse wheel on a Logitech mouse does not allow you to zoom. To resolve this issue, perform the following steps:

1.   Update the driver for your mouse from http://www.logitech.com.

2.   After updating the driver, restart your computer.

3.   Once back in Windows, right click on the Logitech mouse icon in the taskbar and select Properties.

4.   Click the Buttons tab.

5.   Make sure WebWheel is selected in the #2 Option.

6.   Under the Scroller section, select Use MSOffice Compatibility Scroll Only and Scroll in Active Window Only.

 

Multiple Monitors

On a multiple monitor system, it is recommended that you run Dungeon Siege on the primary display.

 

nVidia nForce Audio Card Issues

If you have an nVidia nForce audio card, sounds may loop when you launch or play Dungeon Siege. To resolve this issue, download and install the latest audio drivers from nVidia, or lower the hardware acceleration for your audio device through the Windows Multimedia Properties located in the Control Panel.

 

Windows 2000 Stability Issues

Stability issues may arise when you run multimedia applications at full screen in Windows 2000. To resolve this issue, download and install the latest certified drivers for your video card.

 

Windows 2000 Service Pack

If you’re experiencing problems on a Windows 2000 machine and you’ve already updated your video drivers, download and install the Windows 2000 Service Pack version 2 or later.

 

Restoring Default Settings Doesn’t Always Work on Minimum Configuration Machines

Some options do not restore correctly on machines with the minimum configuration when you click Default. This is a known issue for which there is no resolution at this time; however, please check http://www.dungeonsiege.com for current game information and the latest updates.


No Sound Selection Requires Manual Restoration of Sound

If you’re experiencing problems with sound, you can shut off sounds from outside the game through the Dungeon Siege No Sound option in the Start menu. Once you do this, however, sound is off permanently until you turn it back on inside the game. To turn sounds on in the game:

1. Click the Options button.

2. Click the Audio tab.

3. Click the Sound button (it should now read ON).

F. 3-D Graphics Card Issues

Any known 3-D graphics hardware configuration issues are listed in this section.

3-D Acceleration Not Available

When you attempt to enable 3-D acceleration in Dungeon Siege, you may receive the following error: “Dungeon Siege cannot work properly with your computer's 3-D acceleration hardware. Please consult your documentation for help.”

This may happen if your video drivers, hardware, or operating system do not support Direct3D.
To determine whether Direct3D is available:

1.   Click Start and then click Run.

2.   Type dxdiag and then click OK.

3.   Click the Display tab.

If Direct3D Acceleration is Not Available, then you may be able to resolve this problem by closing NetMeeting (if running), installing newer video drivers, updating your video hardware, raising video hardware acceleration, reinstalling DirectX, or using a different operating system.

If Direct3D Acceleration is set to Disabled, then click the Enable button to make it available for this game.

 

Specific 3-D Graphic Accelerator Issues

There are a number of known issues for 3-D graphics accelerators. If a problem affects all or most cards of a particular chipset, the chipset is listed below. If the issue only affects specific cards of a chipset, then the card name and chipset are listed. It is usually a good practice to install the latest certified drivers for all of your hardware (unless otherwise noted below).

·         All video cards running in 32-bit mode: Effects like smoke and waterfall mist may appear too dark when viewed from a distance. Drivers available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from the appropriate manufacturer.

·         3DFx Velocity 100: The character shadows are corrupted when complex shadows are turned on. To resolve this issue, turn off complex shadows in the Options/Video menu or download and install the latest drivers from www.voodoofiles.com.

·         3DFx Voodoo 2: The gamma adjustment slider is not working and there are slight texture corruptions. To resolve this issue, download and install the latest drivers from www.voodoofiles.com.

·         3DFx Voodoo 3: The shadow graphics are corrupted. To resolve this issue, turn off complex shadows in the Options/Video menu or download and install the latest retail drivers from www.voodoofiles.com.

·         3DFx Voodoo 3: When running the game in full screen there are two black flashes that occur during the "preparing world" screen. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from www.voodoofiles.com.

·         3DFx Voodoo 3: The mouse pointer does not appear in the game. To resolve this issue, download and install the latest retail drivers from www.voodoofiles.com.

·         3DFx Voodoo 3: The effects for the Charmed spell do not render correctly. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. Download and install the latest drivers from www.voodoofiles.com.

·         3DFx Voodoo 3: The lava appears as a grid instead of smooth. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve these issues, download and install the latest drivers from www.voodoofiles.com.

·         3DFx Voodoo 3 3000: The lava polygon texturing is corrupted or appears blocky. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from www.voodoofiles.com.

·         3DFx Voodoo 5 5500 In Windows XP: Waterfalls, lava rocks, and fog have graphics corruption. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. The 1.04.00 driver from 3Dfx works the best. To resolve this issue, download and install the 1.04.00 driver from www.voodoofiles.com.

·         Aopen PA3000: When attempting to launch Dungeon Siege, the game stops responding. To resolve this issue, download and install the latest drivers from Aopen.

·         ASUS V-2470 (Intel i740): The screen is black when using retail drivers for this video card. Dungeon Siege may stop responding if you toggle (ALT+TAB) out of the game and then toggle back. The drivers available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from Intel.

·         ASUS V-3800 Ultra: The game will not launch in Windows 2000. A fatal exception error is generated. To resolve this issue, download and install the latest retail drivers from ASUS and nVidia.

·         ASUS V-7700 Geforce2: Slight in-game corruption relating to shadowing effects occurs. To resolve this issue, download and install the latest retail drivers from ASUS or turn off complex shadows in the Options/Video menu.

·         ATI RADEON 8500: Corrupt cinematic and in game textures may occur due to improper blending effects. To resolve this issue, download and install the latest retail drivers from ATI and turn off the Smoothvision feature.

To turn off Smoothvision:

1.   Click Start, then Settings, and then Control Panel.

2.   In Control Panel, click Display.

3.   Click the Settings tab.

4.   Click Advanced.

5.   Click the Direct3D tab.

6.   Click SmoothVision and change the Anti-aliasing option to Application preference or Always off.

·         ATI RADEON 8500: Corrupt textures may appear when viewing the MegaMap. To resolve this issue, download and install the latest retail drivers from ATI.

·         ATI RADEON VE: Waterfall effects do not work. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from ATI.

·         Creative 3D Blaster Riva TnT 2 Ultra: A fatal error occurs and the game will not start. To resolve this issue, download and install the latest drivers from Creative Labs.

·         Creative Blaster Riva TNT: The main menu Option backgrounds become invisible. To resolve this issue, download and install the latest retail drivers from Creative Labs.

·         Diamond Monster Fusion: Trees do not fade away when you run up to them. To resolve this issue, download and install the latest reference drivers from S3.

·         Diamond Monster Fusion: The game loads slowly and a black screen is rendered (you can hear the game music in the back ground).  By pressing ALT+TAB to leave Dungeon Siege and then ALT+TAB to return, the game appears correctly and you can enter the game world. To resolve this issue, download and install the latest reference drivers from S3.

·         Diamond Monster Fusion: The gamma correction slider doesn’t work. The MegaMap is black. There is a corrupted font in the Options menu. You can’t select complex shadows. The water effects are not correct. The drivers that were available at the time of the Dungeon Siege release resolved all but the water problems. To resolve the water issue, download and install the latest reference drivers from S3.

·         Diamond Speedstar A90: Graphics on the Hero are corrupted if 32 bit display settings are chosen. To resolve this issue, set the filtering to bilinear in the Display settings.

·         Diamond Stealth II G460: The game stops responding when you use ALT+TAB to switch to a different application and then ALT+TAB to return to the game. To resolve this issue, download and install the latest reference drivers from S3.

·         Diamond Viper II Z-200: Running Dungeon Siege may restart your computer. If you have a VIA motherboard, download and install the latest '4in1' AGP drivers for that motherboard. You should also download and install the latest retail drivers from S3 (Sonicblue).

·         Diamond Viper V550: When you start the game, the screen goes black, forcing you to restart. To resolve this issue, download and install the latest retail or reference drivers from S3.

·         Diamond Viper V770 TNT2: The game stops responding or exits when it’s running in full screen. To resolve this issue, download and install the latest retail or reference drivers from S3.

·         ELSA Erazor III: A fatal error occurs and the game will not start. To resolve this issue, download and install the latest retail drivers from ELSA.

·         ELSA Erazor X: The graphics of your hero character lose textures. To resolve this issue, download and install the latest retail drivers from ELSA.

·         ELSA Gladiac, GLoria II-64, Erazor X²: The viewable area of the MegaMap appears black. To resolve this issue, download and install the latest reference drivers from ELSA.

·         ELSA Gladiac: The top HUD is projected as a shadow around the main character when complex shadows are turned on. To resolve this issue, download and install the latest retail drivers from ELSA.

·         ELSA Gladiac: The game stops responding when you switch to complex shadows and then try to exit the game. To resolve this issue, download and install the latest retail drivers from ELSA.

·         GeForce 256: The MegaMap textures do not display. To resolve this issue, download and install the latest reference drivers from nVidia.

·         GeForce 3: Dungeon Siege doesn’t start or gives a Direct3D error. DirectX 8.1 has a DirectX Diagnostic tool (DXDiag.exe) that can tell you whether D3D components are enabled or disabled. Run DXDiag before updating your video drivers or contacting support.

To run DXDiag:

1.   Click Start and then click Run.

2.   Type dxdiag and then click OK.

3.   Click the Display tab.

4.   Under DirectX Features make sure that all are enabled.

·         GeForce 3: Having Quincunx anti-aliasing enabled causes a blurry square around the pointer. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from nVidia.

·         Hercules 3D Prophet: The game world doesn’t load properly (screen may be black). To resolve this issue, download and install the latest retail drivers from Hercules or the latest reference drivers from nVidia.

·         Hercules 3D Prophet: The game generates a fatal exception error when you start it. To resolve this issue, download and install the latest retail drivers from Hercules or the latest reference drivers from nVidia.

·         Hercules 3D Prophet: Fog is dissipating completely in the MegaMap view. Some areas of the fog flash in and out even after you have crossed over the area. In other places (especially around the water and lava) the fog never disappears. To resolve these issues, download and install the latest retail drivers from Hercules or nVidia.

·         Intel 82815 Graphics Controller: An Ice Warrior’s shadows are partially blocked when your Hero overlaps him. The drivers available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from Intel.

·         Matrox Marvel G-400: A portion of the rock wall looks like the lava. To resolve this issue, download and install the latest retail drivers from Matrox.

·         Matrox Millennium G200: The mist from the waterfalls looks like smoke. To resolve this issue, download and install the latest retail drivers from Matrox.

·         Matrox Millennium G200: The graphics are corrupted around the character in the Choose Hero screen and around the Character Portrait during game play. To resolve this issue, download and install the latest retail drivers from Matrox.

·         Matrox Millennium G450: The game stops responding or exits. When DualHead is enabled and Dungeon Siege is running in windowed mode, the desktop resolution must be set to at least 800 X 600. To resolve issue, run in full screen mode or set the Windows desktop resolution to 800 X 600 or higher. If you are attempting to run in a window, make sure your desktop is set to a bit depth supported by this video card.

·         Number Nine SR9 Pro: You can’t enter a name in the Hero Name field. To resolve this issue, download and install the latest drivers from Number Nine Visual Technology.

·         Number Nine SR9 Pro: The mouse pointer does not appear in the game. To resolve this issue, download and install the latest reference drivers from Number Nine Visual Technology.

·         Number Nine Revolution 3D: Shadows and the green locater ring are rendered multiple times. Flowing river and lava textures do not appear. Flashing triangles appear as your character moves through the world. The drivers that were available at the time of the Dungeon Siege release did not solve these problems. To resolve these issues, download and install the latest drivers from Number Nine Visual Technology.

·         nVidia (various): When you attempt to log in to a password protected screensaver that is running at the same time as Dungeon Siege, or attempt to return to the game from the Windows Security menu in Windows 2000 or Windows XP, the game may stop responding or exit. At the time of the Dungeon Siege release there was no known resolution for this issue. It is recommended that you turn off your screensaver and do not use the Windows Security menu while playing Dungeon Siege.

·         nVidia RIVA TNT2 (all): When you are running the game in full screen there are two black flashes that occur during the "preparing world" screen. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, download and install the latest drivers from nVidia.

·         nVidia RIVA TNT2 Model 64/Model 64 Pro: A fatal exception occurs during the credits. The drivers that were available at the time of the Dungeon Siege release did not solve this problem. To resolve this issue, reduce the display settings to 16 bit in the Display options or download and install the latest drivers from nVidia.

·         STB Velocity 4400: When you force 32 bit settings on this card, the graphics are corrupted. This card only supports 16 bit settings. To resolve this issue, use only 16 bit settings in the Display options.

·         STB nVidia ZX 8MB: Some graphics are corrupted. The memory on this card is below the minimum configuration for Dungeon Siege. To resolve this issue, update your video card.

·         ST Kyro: A Critical Error or Fatal Error occurs when you change the game resolution. To resolve this issue, download and install the latest retail drivers from ST.

·         Trident Blade XP: No waterfall effects are visible. To resolve this issue, download and install the latest drivers from Trident Microsystems.

·         VIA motherboard chipset:  Instability problems may occur when playing any 3-D game at full screen. To resolve this issue, download and install the latest motherboard drivers, or visit www.viatech.com for the latest 4-1 drivers specific for your motherboard chipset. You can also visit the Windows Update page for drivers and compatibility.

G. Graphics Card Drivers and Manufacturers

Make sure that you have the latest drivers from the manufacturer of your video card. Many of the issues listed in this document can be resolved if you install the latest drivers. Listed below are the Web sites for some common video card manufacturers. Please note that some or all of the cards produced by a particular manufacturer may not be supported by Dungeon Siege.

·      3dfx Interactive - http://www.voodoofiles.com /

·      3Dlabs - http://www.3dlabs.com/

·      Aopen - http://www.aopen.com/

·      Asus - http://www.asus.com/

·      ATI - http://support.atitech.ca/

·      Aztech Labs - http://www.aztech.com/

·      Canopus - http://www.canopuscorp.com/

·      Creative Labs - http://www.creativelabs.com/

·      Elsa Technology - http://www.elsa.de/

·      Gateway 2000 - http://www.gw2k.com/

·      Guillemot - http://www.guillemot.com/

·      Hercules (see Guillemot) - http://www.guillemot.com/

·      I/O Magic - http://www.iomagic.com/

·      Intergraph (see 3Dlabs) - http://www.3dlabs.com/

·      Jaton - http://www.jaton.com/

·      Leadtek - http://www.leadtek.com/

·      Matrox - http://www.matrox.com/

·      Number Nine - http://www.nine.com/

·      nVidia - http://www.nvidia.com/

·      Orchid (see S3) - http://www.s3.com/

·      S3 Incorporated - http://www.s3.com/

·      SiS - http://www.sis.com.tw/

·      Silicon Integrated Systems Corporation (SiS) - http://www.sis.com.tw/

·      STB (see 3dfx Interactive) - http://www.3dfx.com/

·      ST (Kryo) - http://eu.st.com/stonline/prodpres/graphic/kyro/default.htm

·      Trident Microsystems, Inc. - http://www.tridentmicro.com/index.html

·      VIA Technologies - http://www.viatech.com/

·      VideoLogic - http://www.videologic.com/

H. Connectivity Issues

The most common connectivity issues are listed below.

Playing Dungeon Siege on a Network

To play Dungeon Siege through a firewall, a proxy server, Network Address Translation (NAT), or Internet Connection Sharing (ICS), you may need to specify the port through which you're playing. See the Knowledge Base article at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q240429 for more information (you can find a more advanced article at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q240429). There’s no guarantee that Dungeon Siege multiplayer will work through a firewall. If you are behind a firewall, you may need to temporarily turn the firewall off to play Dungeon Siege over a network.

Windows Me/XP Internet Connection Sharing

Multiplayer clients cannot join consistently when trying to connect in Dungeon Siege using Internet Connection Sharing under Windows Me or Windows XP. At the time of the Dungeon Siege release, there is no resolution for this issue; however, please check http://www.dungeonsiege.com for current game information and the latest updates.

Unavailable IP Address is Displayed at Settings Summary Screen

If the host machine has more than 2 Ethernet adapters, an unavailable IP address may be displayed at the Settings Summary pane. At the time of the Dungeon Siege release, there is no resolution for this issue; however, please check http://www.dungeonsiege.com for current game information and the latest updates.

Playing Dungeon Siege Online behind a NAT (Network Address Translation) or firewall

If you use a broadband connection, you may encounter problems when trying to play Dungeon Siege on systems using Network Address Translation (NAT). If your system uses NAT you will not be able to host games of Dungeon Siege. However, you will typically be able join games hosted by users whose systems do not employ a NAT.

You can overcome this problem by reprogramming your NAT to redirect all external network traffic to a specific host on the internal network. Be aware that you can only have a single server behind the NAT. Port forwarding circumvents many of the security features of your NAT.

Alternatively you can enable specific ports. Dungeon Siege uses DirectPlay 8.1, which typically uses ports 6073, 2302, and 2300.

ZoneMatch Port

·      AutoUpdate, Chat, Games List, News: 80 TCP

·      2300 UDP – Primary ZoneMatch Port.

Game Session Ports

·      6073 UDP - Primary: Inbound for Hosting, Outbound for Joining

·      2302-2400 UDP - Secondary: Inbound

·      2302-2400 UDP - Secondary: Outbound

Please consult your NAT documentation for specific information on port forwarding.

For more information on NAT please see the article at http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dx8_c/directx_cpp/Play/Understand/Networking/nats.asp.

Not Able to Communicate with the Auto-Update Server

If you are behind a proxy, Auto-Update may not be able to communicate with the Auto-Update server. You can manually configure a proxy server name in the DungeonSiege.ini file as follows:

autoupdate_server = autoupdate.zone.com

autoupdate_proxy = autoupdate.zone.com

By default, autoupdate_proxy is set to autoupdate.zone.com. To set a different proxy server, type:

autoupdate_proxy = myproxyserver

I. Microsoft Worldwide Services

 

Product Name:

Dungeon Siege

Support Info Online:

http://support.microsoft.com/directory/productsupportoption.asp

 

In Canada, visit http://www.microsoft.ca/support/

Phone Support:

(425) 637-9308 in the U.S., or (905) 568-3503 in Canada (toll charges may apply).

 

TTY users can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234 in the U.S. or may call (905) 568-9641 in Canada.

Worldwide:

Support options, hours, and cost in your country or region may differ from those in the U.S. Visit http://support.microsoft.com/directory/ww.asp to check with your local office for details. If there is no Microsoft subsidiary office in your country or region, contact the establishment from which you obtained your Microsoft product.

Conditions:

Microsoft’s support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.

 

 

 

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